Returns/Warranty Policy

Goods Returned for Credit and Exchange Remanufactured Unit Deposits, and Cancellations

• All goods returned for credit (excluding deposit racks) must have a Return for Credit authorization number (RFC number) which can be obtained from Hardrace Australia internal sales staff. To ensure full credit we require that in addition to the RFC number, the original invoice number and customers name and address are clearly printed on or firmly attached to each package being returned, with packaging being in original condition.
• On return of goods, Hardrace Australia will refund the purchase price less transportation and associated labour costs. Items applicable for return will incur a 20% Restocking fee when a refund is required. However, if the customer wishes to opt for a store credit, 100% of the purchase value will be applied to the customer account.  
• Failure to comply with the procedure will result in 10% handling charge or $10 dollars whichever is greater, or the goods being rejected by Hardrace Australia and returned to the customer at your own expense.
• JDMyard Pty Ltd T/A Hardrace Suspension will not accept any returns if a product has been test fitted or installed.
• Any product returned that is not in a saleable condition which has been test fitted and installed or does not quote a RFC number will be returned to the customer at their expense.
• Specially manufactured items considered “Special Orders” will not be refundable under any circumstances.
• Specially ordered, non-stock items will not be refundable under any circumstances.
• No change of mind refunds will be accepted.
• As a customer, you're responsible for any returns and any associated costs, except for instances whereby an item or good doesn't match the listing.
• Refund of purchase price, minus return postage and processing fees (if purchased through third party payment services - AfterPay -7%, ZipMoney -7%, Mastercard -3%, Visa -3%, American Express -3% - *20% restocking fee applies if applicable)
• Strictly no returns/exchanges after 7 days from date of purchase.
• Afterpay/Zip Money refund will be proccessed between 14-28 business days.
• Paypal refund will be proccessed between 14-28 business days.
• VISA/MASTERCARD/AMEX refund will be proccessed between 14-28 business days.

JDMyard Pty Ltd T/A Hardrace Suspension warranty will not cover any product which has:

• Been installed/used outside manufacturer’s guidelines.
• The incorrect grade of lubricant or the insufficient amount of lubricant used.
• Accident damages or impacts which may have damaged the unit.
• Been dismantled, modified or misused (excessively worn).
• Not had payment terms and conditions adhered to as mentioned in sections prior.
• Exceeded the warranty terms i.e. passed the warranty date and or excessive kilometres, etc.
• All items must be installed by a licensed mechanic – any product which is installed by an unlicensed workshop or mechanic will not be eligible for warranty or return.
• Credits for warranties will not be processed until JDMyard Pty Ltd T/A Hardrace Suspension receives confirmation from its suppliers orJDMyard Pty Ltd T/A Hardrace Suspension’s own warranty department that the warranty has been accepted.
• All appropriate warranty paper work must be completed and accompany the product being returned to JDMyard Pty Ltd T/A Hardrace Suspension.
• If a remanufactured or used unit is replaced during its warranty period there is NO extension of the original warranty and it is not transferable upon sale of vehicle.
• JDMyard Pty Ltd T/A Hardrace Suspension will honour original manufacturer’s warranty on any part on-sold through Hardrace Australia, unless expressly stated otherwise.
• All warranty returns will require a RFC number and abide by the outlined conditions
• All Items sold from JDMyard Pty Ltd T/A Hardrace Suspension are for “RACING/OFF ROAD USE” only and are not intended for public road usage unless otherwise stated. All performance modifications and installations are performed at the customer's own risk. JDMyard Pty Ltd T/A Hardrace Suspension holds no responsibility either implied or otherwise for mechanical, electrical, or other failure when using an aftermarket performance product, and expressly denies such responsibility. JDMyard Pty Ltd T/A Hardrace Suspension makes no representations and assumes no responsibility for the legality of such items. Products sold for off-road use may be illegal in some states and cities, and are intended for vehicles which may never be used on a public road
• If the product is confirmed to have a minor defect, we will replace or repair the product) if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possibly) the product or refund the price of the product to your original payment method. If a product is found not to have a defect, we will contact you to determine whether you want us to dispose of the product or return the product to you at your own expense.
• It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to wear, test fitting, misuse, failure to use in accordance with manufacturers' instructions, using it an abnormal way or failure to take reasonable care.
• If your product is defective, we may need to conduct an assessment to determine the nature and extent of the defect, and we will notify you of the outcome once the assessment has been completed.

Return Address:

HARDRACE Suspension Australia
ATTN. Returns
Unit 25, 317-321 Woodpark Rd
Smithfield, NSW, 2164

Ph: (02) 9725 1261